Return & Refund Policy
At Zorevanm™, we want every customer to enjoy a worry-free shopping experience. If your purchase doesn't meet your expectations, we're here to help. Please review the information below regarding returns, replacements, and refunds.
1. Return Window
We offer a 30-day return period beginning on the date your order is delivered.
To qualify for a return, your item must meet the following conditions:
- Be unused and in its original condition
- Include all original accessories, packaging, and manuals (if applicable)
- Show no signs of misuse or damage caused after delivery
- Be accompanied by proof of purchase or your order confirmation
Items that do not meet these requirements may not be eligible for a refund.
2. Requesting a Return
Before sending any product back, you must first contact our Customer Support team for return authorization.
Customer Support
Email: service@zorevanm.com
Once your request has been reviewed and approved, we'll provide:
- Return instructions
- A return authorization
- Shipping guidance (if applicable)
Please do not return merchandise without prior approval, as unauthorized returns cannot be processed.
3. Products Arriving Damaged or Incorrect
Please inspect your order as soon as it arrives.
If you receive:
- A damaged product
- A defective item
- The wrong product
- An item with missing parts
please contact us within 72 hours of delivery.
To speed up the resolution process, include:
- Your order number
- A description of the issue
- Clear photos showing the product and packaging
We'll review your case promptly and work toward an appropriate solution.
4. Items That Cannot Be Returned
For hygiene, safety, or product-specific reasons, certain items are not eligible for return.
These include, but are not limited to:
- Personalized or custom-made products
- Gift cards
- Clearance or final-sale merchandise
- Products damaged through improper use or modification
- Items returned without original packaging
- Shipping charges paid during checkout
If you're unsure whether your purchase qualifies, please contact us before requesting a return.
5. Exchanges
We currently do not offer direct product exchanges.
If you'd like a different model or item, simply:
- Submit a return request for the original product (if eligible).
- After your return is approved, place a new order for the item you'd prefer.
This allows us to process requests more efficiently and reduce delays.
6. European Union Customers
For orders delivered to countries within the European Union, customers may exercise their legal right to withdraw from the purchase within 14 days of receiving the order.
To qualify:
- The product must remain unused.
- All original packaging and accessories must be included.
- Proof of purchase is required.
This statutory right applies in addition to our standard return policy where applicable.
7. Refund Processing
After your returned item arrives, our team will inspect it before approving a refund.
If your return is approved:
- Your refund will be issued to the original payment method.
- Processing generally takes 5–10 business days.
- Your financial institution may require additional time before the funds appear in your account.
If you haven't received your refund within 15 business days after approval, please contact our support team for assistance.
8. Return Shipping
Return shipping instructions are provided only after a return request has been approved.
Please do not send any merchandise without receiving authorization from our customer service team.
If a return is shipped without prior approval, it may be refused or returned to the sender.
9. Need Assistance?
If you have any questions about returns, refunds, or your order, we're always happy to help.
Company: A To Z General Goods Wholesale
Brand: Zorevanm™
Customer Support Email: service@zorevanm.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
Thank you for choosing Zorevanm™. We're committed to providing dependable products and responsive customer support before and after every purchase.